Important Hotel Information
- This hotel is 100% non-smoking.
Reviews
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Very Good
11/13/2008We stayed at the westin for 2 nights in a deluxe room overlooking the byward market. the staff were courteous and attentive. the room was clean and floor-to-ceiling ...
We stayed at the Westin for 2 nights in a Deluxe room overlooking the Byward Market. The staff were courteous and attentive. The room was clean and floor-to-ceiling windows. The location is very convenient to the Parliament buildings and Byward. Ajoins the Rideau Centre Mall. Can't say a bad thing about the place; we'll certainly stay here again.
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Very Nice
10/17/2008At check in the front dest isseued us a room on the 7th floor, but i asked if there was anything higher since this was my first visit ti ottawa ...
At check in the front dest isseued us a room on the 7th floor, but I asked if there was anything higher since this was my first visit ti Ottawa and I wanted a veiw of the city. No problem, they gave us a room on the 21 floor, and it was quite and lovely. Clean but the bed wa a little hard, no big deal. Only other thing was the shower really had no pressure. All in all a good visit.
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Poor Customer Service
10/20/2007Stayed at the westin. employer booked room online. confirmed pre-payment on checkin & checkout. credit card still charged. took 8 months to solve chargeback. would not admit to screwing up. ...
Stayed at the Westin. Employer booked room online. Confirmed pre-payment on checkin & checkout. Credit card still charged. Took 8 months to solve chargeback. Would not admit to screwing up. Awful treatment received.
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Premium price average service
08/31/2007This hotel has a great location and the views of parliament hill are excellent ( cost extra ). rooms are nice and the beds are very comfy. bathrooms are small and dirty. ...
This hotel has a great location and the views of Parliament hill are excellent ( cost extra ). Rooms are nice and the beds are very comfy. Bathrooms are small and dirty. Mini bars are convenient but terribly overpriced. Valet parking is nice but expensive. High speed internet is available in every room but that cost extra as well. If you forget to pack your toiletries a pack is ready in the washroom for a low low price that will be added to your bill( not that low ). The good people at Westin also thought that you should know that you can buy your robe, this is why there are 5-6 advertisements in your room telling you so.
Your are already paying for premium service why does everything cost extra? ENOUGH NICKLE & DIMEING ALREADY !!!! -
Great location, clean rooms, comfortable beds
08/18/2007The hotel is a couple of blocks from parliament and near the canal. the rideau centre (mall) is connected to the hotel via a covered walkway. the byward market area ...
The hotel is a couple of blocks from Parliament and near the canal. The Rideau Centre (mall) is connected to the hotel via a covered walkway. The Byward Market area is a few blocks away -- great for dining and shopping. We ate at The Keg -- best steaks in Ottawa. The Concierge was very helpful, especially since we were waiting for two lost bags from the airport. We only had a couple of complaints: 1) the bathtub had a slow drain, and 2) the carpet had some stains. The beds were comfortable and clean. The room was fresh with no odd smells or dust in the corners. Overall, a good choice if you need a central location. Our room was booked with Total Trip, so we got a great deal, saving about $* per night.
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